Frequently asked questions

Only guests aged 18 or over who hold a Cruise + Casino ticket. Photo ID is checked at the casino door on every visit. Under-18s cannot enter, even with a parent or guardian.

Before you can request a casino ticket, we ask whether you are 18 or older. If you answer “No”, no casino ticket is issued and you can still request a cruise ticket. The question is not an ID check; the real check is your photo ID at the casino door.

Yes. Guests under 18 travel on the cruise ticket, which includes the whole football programme but no casino access. Coaching clinics are free for children under 12.

No. Casino access is only sold with the Cruise + Casino ticket before you sail, and a cruise ticket cannot be upgraded during the voyage.

Yes. There are 180 casino tickets per sailing, and no more than 120 guests can be inside the casino at the same time.

Entry is refused without valid photo ID showing you are 18 or older. You get the $149 casino fee back in full within 5 working days. The rest of your cruise is not affected.

No. Excursions such as the Marseille stadium tour or the Naples football museum visit are optional and are not included in either ticket. Your booking manager can tell you the prices.

Mention it in the message field of the booking request, or ask your manager when they contact you. The manager adds it to your booking.

Yes. You can leave the ship during the port hours shown on the route page. Be back on board before the published all-aboard time.

Port times may change with weather or port instructions, and outdoor events such as the Valletta beach tournament run weather permitting.

A passport valid for at least 6 more months after you return to Barcelona. You arrange any visas or entry permits yourself, so check the consulate websites of Spain, France, Italy and Malta at least 30 days before you sail. Details are in the booking terms.

Yes. A request is not a booking: nothing is confirmed or charged until you agree the details with your manager. Just tell the manager you no longer wish to go ahead.

The refund depends on how early you cancel: more than 60 days before departure: full refund minus a 5% admin fee; 30 to 60 days before departure: 30% of the price is retained; less than 30 days before departure: 70% to 100% of the price is retained. The full rules are in our booking terms.

Ask your booking manager. Changes depend on availability on the new date or cabin class, and the fixed price of the new choice applies.

No. There is no online payment on this site, and the booking request form does not ask for card or bank details. Never send card details by email.

After your manager confirms the booking, they send you payment instructions. Visa or Mastercard, or a bank transfer; PayPal, Apple Pay and Google Pay are possible in some cases. There are two ways to pay: the whole price within 3 working days of booking (option A), or 30% when you book and the rest 30 days before you sail (option B). If you book with less than 30 days to go, option A is the only choice.

All prices are fixed, in US dollars, per person, for the whole 7-night cruise. The Cruise + Casino price is the cruise price plus $149.

The price covers your cabin for the seven nights, meals as set out in the on-board programme, port fees, any basic transfers listed in your confirmation and every football event on board. You pay separately for shore excursions, additional transfers, tips, alcohol, Wi-Fi, travel insurance and visas.

No. The casino gives no credit and no cash advances.

A booking manager contacts you by email or phone to confirm the details of every guest, your cabin and payment.

See the contact page or email [email protected].

The full name and date of birth of each guest, your contact details, the cabin and departure you want, and, for casino tickets, confirmation that every guest on the ticket is 18 or older.